White Papers

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  2. White Papers
Embedding Change Management into an Agile World: Digital Transformations in the Public Sector
Transparency and Technology: Auto Giants Find the Key to Growth
Transforming the Federal Contact Center
How to Beat the Competition Through Effective Sales Forecasting
How to Survive and Thrive in the New Age of Retail
Change Management: The Key to Enterprise Project Success
Effortless Customer Service: 5 Key Design Principles
5 Benefits of Cloud-Based Mobile Retail Solutions
Getting the Most Out of Cloud Platforms: Why Businesses Should Configure First and Customize Third
The Future of Workforce Management: How to Attract and Retain Key Talent
Leveraging Onshore Velocity: Debunking the Myth of "Reduced Cost" Offshoring
Onshoring Cloud Implementations: 6 Key Benefits of Staying "Local"
The Sixth Sense of Customer Service: Enhancing Customer Experience by Anticipating Customer Needs
Digital Marketing Maturity: How to Optimize the Digital Experience a Consumer Has with Your Brand
Benefits for Operational Efficiency and Customer Satisfaction by Integrating Salesforce with BSS/OSS Infrastructure
Avoiding the Pitfalls of Customer Self-Service
Transforming A Nonprofit's Legacy Technology into a User-Friendly and Accessible Platform
Connected Customer Service: The New Imperative for Creating Compelling Shopping Experiences
Answering the Sales Forecasting Challenge for Manufacturers
A Brilliant Black Friday
Creating a Highly Responsive IT Organization
Re-energizing Field Sales Staff
Building a Lead-to-Cash Solution
Forecasting Across The Enterprise
The Moments That Matter Most: How Mobile Engagement Can Transform Your Marketing
Enlisting the Cloud to Manage Growth