Avoiding the Pitfalls of Customer Self-Service

Customers are willing to look for the help they need when they need it. The trick is to make the process intuitive enough to be effortless.

Connected Customer Service: The New Imperative for Creating Compelling Shopping Experiences

Emerging trends are changing the way consumers research products. Learn how to develop a 360-degree view of your customer with Connected Customer Service.

Answering the Sales Forecasting Challenge for Manufacturers

While many companies know the value of a good sales forecast, very few are able to achieve a forecast they are confident in. This white paper addresses the challenges that Manufacturers face when using sales forecasts.

A Brilliant Black Friday

Acumen Solutions helps clients achieve Black Friday success. Learn several tips to increase sales and improve your call center business.

Re-energizing Field Sales Staff

In this white paper, Les Ponneri of Acumen Solutions discusses how a unified mobile experience can drive sales for your organization.

Building a Lead-to-Cash Solution

With customer experience management in focus, lead-to-cash offers an integrated, technology solution that automates all aspects of the sales cycle into a seamless workflow.

Forecasting Across The Enterprise

CFOs must be fully aligned with the CEO in finding ways to achieve sustained growth. Acumen Solutions shows how cloud-connected CFOs can model for the future.

Enlisting the Cloud to Manage Growth

In this whitepaper, Acumen Solutions discusses three things every company should know before implementing a cloud platform.