Effortless Customer Service: 5 Key Design Principles

By 2020, customer service will be the only battlefield left for businesses. In order to provide effortless customer service that is better than your competitors, you must adhere to 5 key business design principles.

5 Benefits of Cloud-Based Mobile Retail Solutions

Learn how analytics-driven, mobile cloud-based retail solutions can optimize inventory management, marketing, and merchandising for retailers.

Creating a Highly Responsive IT Organization

Any IT leader knows their responsibilities are complex because their department touches every
aspect of the business. See how Acumen Solutions is helping CIOs create a responsive IT organization.

Getting the Most Out of Cloud Platforms: Why Businesses Should Configure First and Customize Third

The decision to customize rather than configure cloud systems can pull businesses down a sinkhole of wasted time and resources. Companies should always configure first, customize third.

The Future of Workforce Management: How to Attract and Retain Key Talent

In the U.S. alone, businesses lose $11 billion annually due to employee turnover. The cost of managing human capital undoubtedly eats away at the bottom line. Why then, do U.S. employee turnover rates still hover around 17%?

Leveraging Onshore Velocity: Debunking the Myth of "Reduced Cost" Offshoring

If you are choosing between an onshore versus offshore consultancy to help you implement your new solution, you might be surprised to know that while they might appear equal, when it comes to speed, onshore has greater velocity.

The Sixth Sense of Customer Service: Enhancing Customer Experience by Anticipating Customer Needs

Do you know your customer better than they know themselves? Organizations that use big data analytics to nurture personalized customer relationships foster intense brand loyalty and thereby increase sales.

Digital Marketing Maturity: How to Optimize the Digital Experience a Consumer Has with Your Brand

To capture market share from your competition, you have to be better at complex and sophisticated digital marketing than they are. You need to master Customer Engagement Marketing.