By 2020, customer service will be the only battlefield left for businesses. In order to provide effortless customer service that is better than your competitors, you must adhere to 5 key business design principles.
In the U.S. alone, businesses lose $11 billion annually due to employee turnover. The cost of managing human capital undoubtedly eats away at the bottom line. Why then, do U.S. employee turnover rates still hover around 17%?
If you are choosing between an onshore versus offshore consultancy to help you implement your new solution, you might be surprised to know that while they might appear equal, when it comes to speed, onshore has greater velocity.
Do you know your customer better than they know themselves? Organizations that use big data analytics to nurture personalized customer relationships foster intense brand loyalty and thereby increase sales.