Data is spread across dozens of specialized systems, making it increasingly difficult for retailers to provide the personalized service consumers crave. Modernization is now key to improving customer experiences, accelerating resolution rates and boosting bottom-line results.
Acumen Solutions' Connected Customer Service solution culls data from multiple back-end retail systems, and helps you achieve information-rich customer interactions without replacing underlying systems. With Connected Customer Service, you'll empower sales and service agents to:
- Acquire a 360-degree view of customers;
- Provide exceptional service; and
- Reduce time spent on phone or chat by up to 25%.
Click here to view a recording of the webinar to learn more about how Connected Customer Service can increase your customer loyalty and satisfaction.
To learn more about Connected Customer Service, click here.