With the recent introduction of the Federal Agency Customer Experience Act of 2017, there is an increased focus on providing constituents with an experience that meets their expectations. However, many federal agencies and their customer service agents lack the tools and information they need to provide high-quality, effective, and efficient services.
Any Channel Engagement (ACE) Centers by Acumen Solutions helps federal agencies improve constituent experience and service by:
- Increasing first touch resolution & engagement across channels
- Enabling customer self-service
Click here to view a recording of our recent webinar to learn more about our ACE Centers solution and hear firsthand from United States Citizenship and Immigration Services (USCIS) on how they’ve been using ACE Centers to achieve their goals, the importance of what they’ve accomplished so far, and where they are headed in the future.