This multi-billion dollar medical supplies firm provides services and products to healthcare providers and payers. From pharmaceuticals and supplies to sophisticated medical workflow solutions, their offerings help customers reduce costs, streamline processes, and most importantly - improve patient care and medication safety.
Acumen Solutions installed and configured the Salesforce Service Cloud software and architected the data and system migration for a seamless and disruption-free service. The new software enabled the customized application to deliver case escalation rules, automated workflows, reporting complexity, and progress tracking against new contractual service level agreements. Acumen Solutions also migrated 46,000 accounts and 22,000 case records into the system, trained the contact center representatives, and negotiated with the vendor for an increased support window in order to cover the urgency level required by this program and the associated contract.
Return on Investment