Volvo Car USA wanted to improve the customer experience at all levels by transforming the relationship that they had with their dealer network. With a goal to provide their dealers with clearer, more relevant, and real-time information, Volvo Car USA partnered with Acumen Solutions to design and implement a dealer portal, powered by Salesforce Community Cloud.
Click below to view a recording of our Dreamforce 2018 session, where Jason Abel, Director of Consumer Digital at Volvo Car USA and Greg Starr, Director at Acumen Solutions, shared how Volvo Car USA's new dealer portal has improved communications between Volvo Car USA headquarters and their dealer network, leading to better end-customer experiences and increased profitability.