Listen, connect, and respond to correspondence quickly and accurately to better serve constituents via their preferred communication method.
Acumen Solutions' Correspondence Management solution makes it easy for government agencies to collaborate with their personnel and other agencies. Through Chatter, government employees can share information, ask questions, and post ideas and get real-time feedback and responses from individuals within their organization.
Listen and Respond Across Channels
Correspondence means different things to different people and comes in many different forms. Keeping up with the myriad of communication channels and responding to them in the same format can be challenging. With Correspondence Management, government agencies can effortlessly manage the tremendous volume of correspondence through all channels, be it social media, paper mail, telephone, email, and more in one unified cloud system.
Get the right information quickly. With so many ways to communicate, information and requests can get lost in the shuffle or end up with the wrong person. This solution ensures all correspondences are addressed and handled correctly by granting government agencies the ability to capture, organize, and track the status of communications. Correspondence Management uses powerful logic and workflow to ensure that each correspondence is sent to the correct person the first time so they can respond quickly and efficiently.
How It Works
Correspondence Management leverages the power of Salesforce Marketing Cloud and Service Cloud to allow government agencies to listen to their constituents. Other programs, such as Google, work in tandem with SFDC to pull various correspondence from all channels to filter and sort them accurately, making it easier for the correct team or individual to respond to the sender.
By imbedding Google Docs into the Salesforce interface users internally and externally can collaborate directly using Correspondence Management. You maintain version control, customize user permissions, and maintain a history of who has reviewed, edited or made changes to your files.