Senior Architect

Mr. Morad is an accomplished senior executive with expertise in building and leading world class organizations through the development and delivery of superior customer care/experience strategies, processes and program management. With over 25 years of international strategic and technical expertise, contact center operations, client services, and management consulting experience, he is an energetic individual with proven ability to produce results in customer focused organizations.

Mr. Morad has served as the senior implementation lead, customer evangelist, and senior customer care thought leader for entrepreneurial and fast-growth companies, including Fortune 500 companies and the Federal Government.