Are your constituent interactions world-class?
Your nonprofit organization is on a mission, and that mission is dependent on support from your most coveted resources: donors, volunteers, and members. An increasingly important component of an organization's strategic plan is the technology used to achieve and sustain the mission at scale. Does your technology strategy further your mission, or constrain it?
Acumen Solutions supports your mission with consulting solutions that can support the needs of your organization:
- Engagement Marketing
- Revenue Acceleration
- On-Demand Analytics
- Effortless Customer Service
- Digital Transformation
Acumen Solutions' dedicated nonprofit industry team will work closely with you to define your strategy, create a roadmap for success, implement change, and support the transformation for your organization to achieve success. By leveraging cutting edge technologies and best practices to efficiently deliver program management and services that support your mission, Acumen Solutions helps enterprise nonprofit organizations and NGOs make their impact on the world.
At Acumen Solutions, we help our clients improve the constituent experience by unifying the interaction channels used to reach and serve clients, donors, volunteers, and partners. We can help to digitally transform your organization with a multi-cloud solution that supports all major business functions. We focus on implementing relevant Salesforce clouds (Nonprofit, Sales, Service, Community, Marketing, etc.), integrating external systems, performing master data management activities, and leveraging analytical tools such as Einstein Analytics or Tableau to create a 360 degree view of your constituents.
Fundraising & Donor Management
One of the greatest challenges that nonprofit organizations face is obtaining funds to achieve their mission. We help these organizations accelerate their revenue development by implementing Nonprofit Success Pack (NPSP), along with industry best practices to allow organizations to better identify, solicit, and cultivate relationships with donors. Additionally, we integrate third-party applications for online donation processing, event management, peer-to-peer fundraising campaigns, acknowledgment and tax receipting, volunteer management, etc. This helps to break down silos and integrate all revenue streams into one unified CRM, and build a 360-degree view of each constituent.
A constituent can have many types of relationships with your organization—as a donor, as a volunteer, as a partner, or as a recipient of program services. Do you have a complete view of your constituent relationships? Do your engagement strategies and systems recognize and connect these important nuances? Our subject matter experts take time to understand your unique needs before tailoring a solution to achieve definable goals. Leveraging communication tools like Salesforce Marketing Cloud, Pardot, and other marketing automation products, we help you to effectively and efficiently engage people with a personalized and unified experience. As a result, your organization is able to connect with constituents through the communication channel of their choice—in the most meaningful way possible.
We help nonprofit organizations and NGOs optimize the impact of programs and services for constituents. By doing so, our clients are able increase transparency and improve the delivery of their programs and services. We develop custom program management solutions that allow better measurement of how programs are being run, as well as the short term outputs and long term impacts that they produce. With the use of Salesforce Service Cloud, Community Cloud, and Einstein Analytics, we help organizations demonstrate their impact to donors and funders, while being able to raise more for their cause.